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A page on a website that allows users to communicate with the site owner. The page has fields for filling in name, address and type of comment. On most company websites, email and mailing addresses are also included; however, the contact form provides an immediate, convenient way for users to ask the company questions.
They explain why a visitor should contact you and describe how you can help to solve your visitors’ problems.
They include an email and phone number so that the visitors could quickly find the required information.
A form is a short web-based form published on a website. Any visitor can fill out the form and submit it to send a message to the site owner. Behind the scenes, your contact form triggers an email message to be generated and sent to your email inbox.
As mentioned earlier, the contact form’s main purpose is to generate leads from your website. Whether you’re running a corporate website or an eCommerce platform there needs to be a well-strategised and designed experience implemented in the contact form for this can make or break things with a potential lead or customer.
Imagine browsing online for home appliances and you reach a particular website that catches your attention. You now have a few enquiries in mind so you go straight to their ‘Contact Us’ page.
As soon as you get there, you see this complex contact form that asks for unnecessary information such as your gender, phone number and even your birthday. You then start to wonder how these are relevant when you only want to enquire about a product on their website.