Social Media Advertising FAQ’s

How do I pay?

The Facebook/Instagram/LinkedIn cost will be charged on an ongoing basis directly to your credit card. Our management fee is charged monthly in advance. If the payment is not received on time, then the campaign will be immediately paused until payment has been received.

Who decides how much to spend on your chosen platform and can that figure be fixed?

We will advise you of our recommendation, however it is your ultimate decision. Once your monthly budget has been determined, we can set it up, so that your monthly budget should not be exceeded.

Can I stop advertising during a month?

You can stop at any time and Facebook/Instagram/LinkedIn will only bill you up to the day the campaign ended. Our management fee is monthly in advance. If you stop advertising during the month, you will not be charged for any further months, however there will be no refund on the partly completed month.

Will I get reports on how the campaign is working?

As we have unbundled our services, we leave that for you to decide. Should you want a monthly report, there is an additional charge of $50 plus gst per month.

Can I get access to the back end of my campaign?

Absolutely. You are entitled to get access at any stage. While we are managing your campaign, we ask that you don’t touch anything, otherwise we would have to charge you to fix it!

Some of your competitors charge a lesser setup fee, or sometimes don’t charge a fee at all. Why do you charge a fee and how much is it?

There is a lot of work that goes into designing and creating a digital marketing campaign. Our competitors will put you on a contract so that they can recover the set-up cost over the campaign term. Given we don’t have fixed term contracts, we need to recover the cost up front. How much we charge as the set-up fee depends on the complexity of the campaign. On an entry level campaign, the cost is $397 plus gst. We will confirm the set-up fee prior to commencing work.

When do I have to pay the set-up fee?

We do not commence work on creating a campaign until we have received payment.

How much do your charge monthly for managing a campaign?

This depends on the complexity of the campaign. For an entry level campaign, the cost is $200 per month plus gst, which equates to $50 per week. We need to be going into your campaign weekly and in some cases daily to maximise performance. When you make an enquiry, we will give you a quote. As mentioned, the management fee is charged monthly in advance and must be paid prior to commencing the next month.

Method of payment?

Either by credit card or bank deposit. If paying by bank deposit, we do not commence work (or where applicable, we will pause the campaign) until payment is received into our account.

Do you guarantee it works?

This is advertising so there can be no guarantees. History shows that digital marketing campaigns can be very successful, but that can never be guaranteed. Check out our happy customers feedback!

Can I make changes to my campaign?

Absolutely. Changes can be made at any time. Please be aware that if you do want changes, there will be an additional charge depending on what is required.

If I leave, can I keep my data from my ad campaign?

Absolutely, so long as your account with us has been paid up in full. We set your campaign up, so that you are able to keep your full history. Please be aware that data retention is by the platform not us, therefore we cannot provide any guarantees as to how long any of that information may remain available, especially if you cease advertising. That remains entirely at the discretion of the advertising platform that has been used.

How long should I advertise for, before I should know if it is working?

It takes time for the campaign to establish its effectiveness. We would recommend a minimum of 3 months, but ideally 6 months. With a no term contract, the decision remains in your hands!